A bright, talented and very experienced IT support technician with a strong technical background who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies and able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organise and present complex solutions clearly and accurately whilst working to tight SLA’s and KPI’s.
Current Role – Cognizant – 24/7 Command Centre Operator on the Capital One account
Duties and main skills currently used :-
Monitoring batch jobs and reacting to job failures and other issues using the BMC Control M suite of software.
Analysing IT infrastructure alerts and escalating if necessary using Solarwinds It management software.
Previous employment
Computacenter – Multi Platform Systems shift operator
CSC – Unix Systems shift operator
The Post Office – Various IT roles
CEAC – English language Teacher
Skills
- Windows (DOS to Windows 7)
- Windows Server
- Unix (AIX, Linux, Solaris)
- Networking
- TCP/IP
- Workload Scheduling (Tivoli, Control-M, TNG Unicenter, AutoSys, Tidal, Cron)
- Backup Solutions (Netbackup, Data Protection Software, Arcserve, Backup Exec)
- Infrastructure momitoring (SCOM, BMC Proactive software)
- Microsoft Office Products
- Communicating with technical and non technical users alike
For full CV see LinkedIn profile below
Warren Cooper CV 